The MSIS Service Desk is available from 7am-7pm Monday through Friday, and MSIS operational support teams are available from 8am-5pm Monday through Friday. Please use one of the options below for assistance.

The Solutions Center provides operational information technology support and services to faculty, staff, and students of the University of Michigan Medical School. We strive to fulfill the technology needs of our customers in a positive way while evolving support services to best enable education and research.

Self Help Option

Visit the UMHS KnowledgeBase to find software how-to's and answers to frequently asked questions.

Submit a Request

Fill out our online form to request service from MSIS.
You can also call (734)936-8000 or send us an email at

Check Your Existing Request

Have you submitted a request recently? Go here to check on it's status.

Warning: Sensitive Information

Please remember that sensitive information, such as ePHI, Social Security Numbers, or other regulated data should not be submitted to this system. If you have a specific issue that necessitates us requiring this information, please call the MSIS Solutions Center Service Desk directly at (734)936-8000.