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Authentication Changes in Zendesk

Starting December 10th, Zendesk will allow you to use your UMHS Level 2 password to log in by default.  As a result, we will be changing the front page a little bit by directing the default login button to Level 2.  This will simplify the login process by  relieving us from the dependency on Google/UMich/Shibboleth authentication.

Video

There are exciting changes to come over the next few months, including:

  • Knowledge Base Integration
  • Chat
  • Phone
  • Much, much more!

Instructions for logging will be placed on the home page for Zendesk: https://msis.zendesk.com and a follow up email will be sent the day prior to the change.

Thanks in advance for your cooperation, 

-- 
Tony Markel
Service Manager
University of Michigan Medical School
MSIS Solutions Center
tmarkel@umich.edu
skype: tonymarkel

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